Courses ITBPO-101

Certificate Course in IT&BPO

Become a certified professional with our comprehensive training program. Master the skills demanded by top employers worldwide.

3 Months Online NSDC Certified
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Course Overview
Certificate Course in IT&BPO (ITBPO-101) is an accredited, career-oriented 3 Months professional certification program offered under the CSC IDEED 2026 framework by the Institute of Digital Education and Employment Development. Designed to empower students with industry-grade theoretical knowledge and hands-on practical skills, this comprehensive curriculum includes: Basic Computer, Business process outsourcing. Eligibility Criteria: 8th Class from a recognized University / Board. Assessment & Certification: Total marks: 200 (Passing requirement: 80 marks / 40%). Upon successful evaluation, candidates receive an official government-recognized certificate and verified digital transcripts.
Syllabus

Course Curriculum

2 Modules
Computer typing, operating system navigation, web browsing, data entry software, and email communication protocols.
BPO industry fundamentals, call center terminology (inbound/outbound), customer service excellence, voice modulation, and CRM data management.

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