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Courses ITBPO-L3-01

IT & BPO

Become a certified professional with our comprehensive training program. Master the skills demanded by top employers worldwide.

1 Months Online NSDC Certified
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Course Overview
IT & BPO (ITBPO-L3-01) is an accredited LEVEL 3 vocational certification program structured over 1 Months. Aligned with national vocational education standards, this career-oriented curriculum includes: IT Essentials, Office Data Input & Keyboard Proficiency, BPO Industry Fundamentals, Inbound & Outbound Calling, Professional Customer Support & English Communication, CRM Data Tracking, SLA Metrics & Workplace Ethics. Evaluation consists of practical module assessments and a final certification examination (Total Marks: 500, Passing: 200). Successful candidates earn an industry-recognized certificate with verifiable digital credentials.
Syllabus

Course Curriculum

4 Modules
Desktop navigation, typing accuracy, data input validation, office shortcuts, and digital file management.
Voice process vs non-voice process, call queuing, outbound cold outreach, and customer support standards.
Voice modulation, neutral accent, active listening, de-escalation of angry clients, and telephone etiquette.
Customer Relationship Management (CRM) tools, Service Level Agreements (SLA), AHT metrics, and data confidentiality.

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